The puzzling nature of my on and off relationship with Rachael.
Yesterday, my Bluetooth headset freaked out on me for the third and final time, so it is spending New Year's Eve in the trash dumpster. I visited AT&T's web site to seek out a new one, and was hooked up with Rachael, a chat room assistant designed to help me find the product I need. Here, verbatim is the chat I had with Rachael, complete with my comments interspersed. You are now chatting with Rachael S., an AT&T sales representative. Rachael S.: Welcome to AT&T online Sales support. How may I assist you with placing your order today? Anthony: I need to know if the Plantronics Voyager 521 headset is compatible with my Pantech Slate. Rachael S.: I will be more than happy to help you find the accessories that best fit your needs. That little non-sequitor should have tipped me off as to the tone that our chat session would have . Who's "more than happy?" I don't understand. Is that like giving 110-percent? Rachael S.: I will check up on that for ...